Terms & Conditions

A legal disclaimer

Welcome to The Bead Factory! These Terms and Conditions (“T&C”) explain the rules for using our website and services. By visiting or shopping on our website (www.thebeadfactory.com), you agree to follow these Terms. If you do not agree, please do not use our site.

1. Who Can Use This Website

The Bead Factory is for everyone — all ages are welcome to browse and shop!

However, if you're:

Under 18: You must have the supervision and permission of a parent or legal guardian to register for an account or make a purchase.
Over 18: You're responsible for any information or payment methods used under your name or account.

We reserve the right to:

Block access to anyone who misuses the website or violates our Terms.
Require proof of age or identity when necessary for account verification or to comply with legal obligations.

2. Our Jewelry and Services

The Bead Factory offers a variety of jewelry products, including gold and silver items, custom designs, and fashion pieces. All descriptions, prices, and images are displayed to help you make informed decisions, but:

We cannot guarantee that colors and images will look exactly the same on every device.
Product availability is subject to change. We may remove or update items at any time.
We reserve the right to limit the quantity of items available per customer or per order.

We are committed to maintaining high-quality standards for everything we sell. If you have any concerns about your purchase, contact us and we’ll do our best to help.

3. Placing Orders and Making Payments

When placing an order on our website, you agree that:

All information you provide is true, current, and accurate.
You have permission to use the payment method submitted.
Your order may be canceled if we find errors in pricing, product descriptions, or stock availability.

We accept:

Credit/debit cards (Visa, Mastercard, American Express)
PayPal
Other payment options shown at checkout

All transactions are secure and processed through trusted third-party providers. If a payment is declined or unauthorized, your order may be delayed or canceled.

4. Pricing and Taxes

Prices are listed in U.S. Dollars (USD). We reserve the right to adjust pricing at any time.

Note:

Shipping costs will be calculated at checkout.
Sales tax may apply depending on your location.
International orders may be subject to customs duties, VAT, or import taxes. These are the responsibility of the buyer.

5. Shipping and Delivery

We aim to process and ship all orders promptly. Estimated shipping times are shown at checkout, but please keep in mind:

Shipping carriers may experience delays.
Tracking numbers will be provided when/if available.
You are responsible for entering the correct shipping address. We are not responsible for lost items due to incorrect or incomplete information.

For international orders:

Delivery time varies by country.
You may be charged customs duties or taxes when your package arrives.

6. Returns and Refunds

We want you to love your jewelry. If you're not happy with your purchase, you may return it within the time frame listed in our Refund Policy, which includes:

Eligibility: Items must be unused, in original packaging, and returned within 14 days since delivery.
Non-returnable items: Personalized or custom-made pieces may not be eligible for return.
Refunds: Approved returns will be refunded to your original payment method within a few business days.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

7. Accounts and User Information

Creating an account lets you track your orders, save favorites, and manage your information.

By creating an account:

You agree to keep your username and password secure.
You are responsible for anything done under your account.
If you're under 18, a parent or guardian should manage your account and monitor purchases.

We reserve the right to suspend or delete accounts that:

Share false or misleading information
Violate these Terms or community guidelines
Use the site in harmful or unauthorized ways

8. Intellectual Property

Everything you see on our website belongs to The Bead Factory or is used with permission. This includes:

Product designs and photos
Text, branding, logos, and website layout
All other visual and written content

Please do not copy, download, reproduce, or use our content or designs for personal or commercial use without written permission from us.

9. Behavior Guidelines

We want our website to be a fun and respectful space. Please:

Be kind in any messages, reviews, or interactions
Do not post anything offensive, harmful, or false
Do not use bots, hacks, or illegal tools on our site

We may remove content or restrict users who don’t follow these rules.

10. No Guarantees or Warranties

While we do our best to offer accurate, reliable products and services, The Bead Factory makes no promises that:

The website will always be available or error-free
Every product will meet every expectation
Your use of the website will be completely uninterrupted or secure

We are not responsible for damage, loss, or inconvenience resulting from delays, technical issues, or outside factors.

11. Third-Party Links

Sometimes our site may link to other websites (like shipping carriers or social media). These websites are not controlled by us. We're not responsible for:

The content, safety, or privacy of third-party sites
Any loss or issues from interacting with those sites

You visit those websites at your own risk.

13. Governing Law

These Terms are governed by the laws of Florida. If there is ever a legal dispute, it will be handled in the courts located in Orange County.

14. Contact Us

Have questions? We’re here to help!

📧 Email: thebeadfactory0@gmail.com